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Quality Stay & Quality Care
Grace Living Supported Homes is a private company registered in England and Wales.
Registration number: 11277831
Governance
At Grace Living Supported Homes we have an ethos of quality of
care, governance and delivery of successful outcomes which are
embedded throughout the organisation.
We have a well established corporate governance system. This
includes the monitoring of the following at senior local
management level.
Our robust internal inspection systems include the monitoring of:
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CQC compliance
•
internal inspections compliance
•
complaints and resolutions
•
health & safety requirements
•
accidents to staff and service users including hospital
visits
•
safeguarding alerts including trend analysis
•
quality assurance survey results
•
service user committee minutes
•
industrial tribunal claims
•
employee liability insurance claims
•
exception reports on the regular monitoring visits by
the Registered Manager and “Expert Auditor” visits
•
whistleblowing alerts and resolutions
•
service user issues
•
staffing and recruitment, including staff sickness, staff
vacancies, overtime worked and staff turnover
•
staff training
•
any senior management issues and management
changes
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Our Services
Grace Living Supported Homes also has the following in place
to ensure we are to continually improve the quality of our
services.
These are reviewed regularly at local management level:
•
A comprehensive training programme monitored by the
organisation and the individual staff member to agreed
targets. This includes mandatory training as well as
training specific to the needs of each service and service
users.
•
Foundation and advanced management development
programs to enable staff progression and provide
experienced and trusted Grace Living Supported Homes
staff with opportunities to manage new services
•
Registered Manager will carry out annual inspections to
the CQC format in addition to regular monthly
monitoring visits. A planned schedule of unannounced
out of hours visits is also undertaken by the Registered
Manager and other members of the Senior
Management Team.
•
Service users are employed as “Expert Auditors” to help
the Manager during monthly monitoring visits. They
produce a report which is circulated to the Manager.
•
Each member of staff carries a card with the Managers
contact details ensuring the ability to whistle blow at
any time. The website includes a facility to whistle blow
easily through the home page and directly to the
Registered Manager.
•
Grace Living Supported Homes has a strong focus on
recruitment to ensure that staff vacancies are always
low. This helps to ensure we always know our staff and
that they are appropriately trained.
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Grace Living Supported Homes will engage with
purchasers and be transparent with respect to fee
breakdowns so that the purchasing body is very clear
about the levels of support and service they are
purchasing.
•
All staff have DBS (Disclosure Barring Service) checks
and references which meet Grace Living Supported
Homes standards before they can work in our services.
Robust systems are in place to ensure that new staff
cannot put our service users at risk.
•
All service users have activity timetables to ensure that
they are fully engaged and occupied; this is overseen by
the Registered Manager.
